Writing SBA CDC Policies and Procedures:
You've decided it's time you "dust off" those old policies and procedures for the CDC, it's been a long time coming and that's one of those nettlesome projects that you know deep down is important but it's hard to get to it when you have production and asset quality concerns on your plate every day. There just aren't enough hours in the day!
Let's chat to see if it makes sense for us to help. We've helped SBA lenders all over the country:
- through a candid review of existing approaches and coaching assistance (teach how to fish approach) or
- a complete rewrite (fish for you approach).
Depending on your internal needs and capacity, we can customize an approach that will match up to your needs too.
Generally speaking, we advocate that Policy be addressed first. We see this as the visionary expression of WHAT the CDC plans to do. Of course SBA outlines the general parameters and approach to the program. But you, your board, together with staff and the community have an opportunity to personalize the approach and to customize it to the needs of your targeted market area.
SBA Lending Procedures tend to be more highly detailed documents specifying the WHO (clarify the roles), the WHEN (who does what and when), and the HOW (what tools should be utilized such as checklists, ticklers and other quality/efficiency job aides to get the job done well.) The procedures can be further detailed in a step by step approach we call "Desktops" because they trace the flow of the loan from role to role (desk to desk). Naturally our Procedures have multiple attachments including flow charts and other visuals to clarify the process for all concerned.
Our clients tell us they get "high marks" from SBA in their on-site reviews. The documents are logical, well formatted and easy to update. To view a sample of our approach to written policies and procedures, click here for a sample policy or here for sample procedures.
